Office Hours

The Talent, OR facility office hours have changed. Updated office hours are between 7:30 AM PST and 12 PM PST. The office will be closed December 24-26, 2025, and January 1-2, 2026.

Shipping & Returns Information

Position Statement Regarding Graffiti

Due to legal constraints, Micro-Trains can no longer add prototypical graffiti art to our rail cars.

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Pricing Policy

All pricing is subject to change. We reserve the right to adjust pricing, products, and services based on factors such as market conditions, product unavailability, and errors in advertising.

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Shipping Policy

Orders are shipped within 1-2 business days via FedEx or USPS. Delivery charges are calculated at the time of order. Free Shipping applies to orders over $200 (excluding Alaska, Hawaii, and international shipments). Available shipping options include FedEx Ground, FedEx 2 Day, FedEx Express Saver, FedEx Standard Overnight, USPS First Class, USPS Priority Mail, USPS Express Mail, or USPS Air Mail.

Micro-Seasons items do not qualify for free shipping.

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Return & Refund Policies

At Micro-Trains Line Co, we are committed to your satisfaction. If you have any issues with your order, we offer the following guidelines for returns, refunds, and exchanges.

Pre-Order Deposits

Deposits made for pre-ordered items are non-refundable. These deposits are required to reserve your item, and unfortunately, they cannot be refunded once processed, regardless of changes in customer circumstances.

Damaged Merchandise

If your package arrives damaged, please do not sign for it or accept delivery. If the damage is discovered after acceptance, notify us within 48 hours of receipt at 800-422-5526 or onlinesales@micro-trains.com. We will either replace the item or issue a refund if it is unavailable.

Flawed or Defective Merchandise

If you receive defective items, please contact us within 24 hours of receipt. We will either replace the item or issue a full refund. In some cases, the item may need to be returned to us at our expense.

Refund Policy

Refunds are issued only for damaged, defective, or flawed products that cannot be replaced. Pre-order deposits are non-refundable, and standard products that are simply unsatisfactory cannot be returned unless defective.

Return Instructions

Micro-Trains Line Co was acquired by Atlas Model Railroad Company on November 19, 2025, and thus, we are no longer accepting returns on remaining items shipped from the Talent, OR facility. Please contact us within 24 hours if there is an issue with your order.

Lost Packages

If your package is lost, please contact us immediately at 800-422-5526 or onlinesales@micro-trains.com. We will check tracking and assist you with a refund or replacement.

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Questions or Concerns

If you have any questions or concerns, please feel free to call us toll-free at 800-422-5526 between 7 A.M. – 3 P.M. PST, Monday through Friday, or email us at onlinesales@micro-trains.com. We’ll get back to you as soon as possible.